[{"data":1,"prerenderedAt":1054},["ShallowReactive",2],{"refund-doc":3},{"id":4,"title":5,"body":6,"description":1012,"extension":1049,"meta":1050,"navigation":923,"path":824,"seo":1051,"stem":1052,"__hash__":1053},"content\u002Flegal\u002Frefund.md","Refund Policy",{"type":7,"value":8,"toc":1011},"minimark",[9,14,100,103,107,112,136,140,162,166,170,196,198,202,205,209,293,297,328,332,347,349,353,357,360,377,380,395,399,402,437,441,453,455,459,462,477,479,483,486,509,511,515,519,531,535,538,566,570,573,575,579,583,617,621,682,689,691,695,705,723,726,728,732,803,805,809,835,837,841,903,906,908,912,978,980,983],[10,11,13],"h2",{"id":12},"_1-关键术语","1. 关键术语",[15,16,17,30],"table",{},[18,19,20],"thead",{},[21,22,23,27],"tr",{},[24,25,26],"th",{},"术语",[24,28,29],{},"定义",[31,32,33,45,55,65,75,90],"tbody",{},[21,34,35,42],{},[36,37,38],"td",{},[39,40,41],"strong",{},"License",[36,43,44],{},"客户通过 Stripe Checkout 完成支付后由本公司签发的 JWT 软件授权凭证",[21,46,47,52],{},[36,48,49],{},[39,50,51],{},"订阅型 License",[36,53,54],{},"按年订阅（Pro Single Yearly USD 399 \u002F Pro Business Yearly USD 1,499 \u002F Multi-App Add-on USD 199）",[21,56,57,62],{},[36,58,59],{},[39,60,61],{},"永久买断 License",[36,63,64],{},"一次性付款（Pro Single Perpetual USD 1,299 \u002F Pro Business Perpetual USD 5,199）",[21,66,67,72],{},[36,68,69],{},[39,70,71],{},"首次购买（First Purchase）",[36,73,74],{},"客户在本公司账户下针对同一 SKU 的初次付款，不含续费",[21,76,77,82],{},[36,78,79],{},[39,80,81],{},"激活（Activate）",[36,83,84,85,89],{},"License 通过 ",[86,87,88],"code",{},"\u002Fapi\u002Flicense\u002Fverify"," 或离线包含 JWT 验证逻辑首次成功签名校验",[21,91,92,97],{},[36,93,94],{},[39,95,96],{},"冷静期（Cooling-off Period）",[36,98,99],{},"自付款成功之日（含）起 14 个自然日（与 EULA §5.3 一致）",[101,102],"hr",{},[10,104,106],{"id":105},"_2-14-天无理由退款cooling-off-refund","2. 14 天无理由退款（Cooling-off Refund）",[108,109,111],"h3",{"id":110},"_21-适用条件同时满足","2.1 适用条件（同时满足）",[113,114,115,123,126,133],"ol",{},[116,117,118,119,122],"li",{},"限",[39,120,121],{},"首次购买","：仅适用于客户在该 SKU 上的第一次付款；订阅续费、永久买断后再购 Add-on 不适用本条",[116,124,125],{},"限自付款成功之日（含）起 14 个自然日内提出书面申请",[116,127,128,129,132],{},"License 累计激活的应用实例数 ",[39,130,131],{},"≤ 1 个","（即客户在评估期未将其投入实际生产；如已激活多于 1 个生产实例，进入 §3 个案审核流程）",[116,134,135],{},"客户配合在退款生效后停止使用 License 并删除本地缓存的 JWT",[108,137,139],{"id":138},"_22-退款金额","2.2 退款金额",[141,142,143,149,152,159],"ul",{},[116,144,145,148],{},[39,146,147],{},"全额退款","（含 Stripe 手续费部分由本公司承担）",[116,150,151],{},"由 Stripe 原路退回客户付款卡 \u002F 账户",[116,153,154,155,158],{},"Stripe 处理周期通常 ",[39,156,157],{},"5–10 个工作日","（具体视发卡行而定）",[116,160,161],{},"不收取任何手续费、加工费或行政费",[108,163,165],{"id":164},"_23-退款后果","2.3 退款后果",[167,168,169],"p",{},"退款生效后：",[141,171,172,179,186,193],{},[116,173,174,175,178],{},"该 License 被立即标记为 ",[86,176,177],{},"revoked","，原 License Key 不可再用",[116,180,181,182,185],{},"系统会通过 Resend 发送 ",[86,183,184],{},"License Revoked"," 邮件确认",[116,187,188,189,192],{},"客户已下载安装的 SDK 二进制不受影响（开源核心仍可用），但商业特性将在下一次 ",[86,190,191],{},"verify"," 调用时停止工作",[116,194,195],{},"客户可在未来重新购买，本政策对再次购买的冷静期重新计算",[101,197],{},[10,199,201],{"id":200},"_3-个案审核退款case-by-case-refund","3. 个案审核退款（Case-by-Case Refund）",[167,203,204],{},"不满足 §2 全部条件、但客户确有合理诉求的，按本节流程：",[108,206,208],{"id":207},"_31-受理范围举例","3.1 受理范围（举例）",[15,210,211,221],{},[18,212,213],{},[21,214,215,218],{},[24,216,217],{},"情形",[24,219,220],{},"是否受理",[31,222,223,231,239,247,255,263,271,283],{},[21,224,225,228],{},[36,226,227],{},"14 天内但已激活 ≥ 2 个生产实例",[36,229,230],{},"✅ 受理，按使用比例评估",[21,232,233,236],{},[36,234,235],{},"14 天后但 ≤ 30 天，确属购买后未激活",[36,237,238],{},"✅ 受理",[21,240,241,244],{},[36,242,243],{},"30 天以上",[36,245,246],{},"❌ 原则上不受理（订阅型按 §4 走未续费路径）",[21,248,249,252],{},[36,250,251],{},"自动续费扣款后 7 天内提出且未使用新周期",[36,253,254],{},"✅ 受理（按 §5）",[21,256,257,260],{},[36,258,259],{},"因客户网络环境无法正常下载 \u002F 激活",[36,261,262],{},"✅ 受理（属本公司履约障碍）",[21,264,265,268],{},[36,266,267],{},"因客户自身需求变更（项目取消 \u002F 转岗）",[36,269,270],{},"⚠️ 个案审核，本公司可酌情部分退款",[21,272,273,280],{},[36,274,275,276,279],{},"因 SDK 不满足客户某项",[39,277,278],{},"未在公开文档中明示","的功能预期",[36,281,282],{},"✅ 受理（属于错误销售）",[21,284,285,290],{},[36,286,275,287,279],{},[39,288,289],{},"已在公开文档中明示不支持",[36,291,292],{},"❌ 不受理",[108,294,296],{"id":295},"_32-受理时限","3.2 受理时限",[141,298,299,314,321],{},[116,300,301,302,305,306,313],{},"客户提出申请后 ",[39,303,304],{},"2 个工作日内"," 由 ",[307,308,310],"a",{"href":309},"mailto:support@cyteeditor.com",[86,311,312],{},"support@cyteeditor.com"," 邮件回执确认收到",[116,315,316,317,320],{},"自回执之日起 ",[39,318,319],{},"5 个工作日内"," 给出审核结果（同意 \u002F 部分同意 \u002F 驳回）",[116,322,323,324,327],{},"审核同意的，自结论邮件发出之日起 ",[39,325,326],{},"3 个工作日内"," 在 Stripe 后台执行退款",[108,329,331],{"id":330},"_33-退款金额测算","3.3 退款金额测算",[141,333,334,337,344],{},[116,335,336],{},"全额退款（情形：错误销售 \u002F 履约障碍 \u002F 完全未激活）",[116,338,339,340,343],{},"部分退款（情形：已激活但使用时长 ≤ 总周期 30%）：按 ",[86,341,342],{},"已退款 = 已支付 × (1 - 已使用月数 \u002F 12)"," 计算并向上取整",[116,345,346],{},"拒绝退款（情形：已激活且使用 > 30%、或属于公开文档已明示限制）",[101,348],{},[10,350,352],{"id":351},"_4-订阅型-license-续费的退订与退款","4. 订阅型 License 续费的退订与退款",[108,354,356],{"id":355},"_41-取消续费不退款不影响当前周期","4.1 取消续费（不退款，不影响当前周期）",[167,358,359],{},"客户可随时通过以下任一方式取消下一年自动续费，不需要任何理由：",[141,361,362,369],{},[116,363,364,365,368],{},"主页 ",[86,366,367],{},"\u002Faccount"," 个人中心 → \"Manage Subscription\" → \"Cancel Subscription\"（跳转 Stripe Customer Portal）",[116,370,371,372,376],{},"邮件至 ",[307,373,374],{"href":309},[86,375,312],{}," 申请",[167,378,379],{},"取消后效果：",[141,381,382,385,392],{},[116,383,384],{},"当前已支付的订阅期限内 License 继续有效，不退款",[116,386,387,388,391],{},"到期后 License 转为 ",[86,389,390],{},"expired"," 状态，不再自动扣款",[116,393,394],{},"客户可在到期前任意时间重新启用自动续费",[108,396,398],{"id":397},"_42-续费扣款后-7-天内的退款","4.2 续费扣款后 7 天内的退款",[167,400,401],{},"订阅续费由 Stripe 自动扣款，扣款成功后 7 个自然日内：",[141,403,404,410,420,428],{},[116,405,406,407],{},"客户可申请退款 ",[39,408,409],{},"整年订阅费",[116,411,412,413,416,417,419],{},"条件：客户在新周期内 ",[39,414,415],{},"未"," 通过该 License 进行任何 ",[86,418,191],{}," 调用",[116,421,422,423,427],{},"程序：邮件至 ",[307,424,425],{"href":309},[86,426,312],{}," 申请，本公司 3 个工作日内审核退款",[116,429,430,431,434,435],{},"退款生效后该 License 立即从 ",[86,432,433],{},"active"," 转为 ",[86,436,177],{},[108,438,440],{"id":439},"_43-续费扣款-7-天后","4.3 续费扣款 7 天后",[141,442,443,450],{},[116,444,445,446,449],{},"原则上 ",[39,447,448],{},"不再受理"," 全额退款",[116,451,452],{},"若客户证明本公司 SDK 出现重大缺陷且本公司无法在 30 天内修复，可按 §3 个案审核流程申请部分退款",[101,454],{},[10,456,458],{"id":457},"_5-永久买断-license-的特殊条款","5. 永久买断 License 的特殊条款",[167,460,461],{},"永久买断（Pro Single Perpetual \u002F Pro Business Perpetual）一次性付款金额较大，本公司为客户额外提供：",[141,463,464,467,474],{},[116,465,466],{},"14 天冷静期与 §2 完全一致",[116,468,469,470,473],{},"自付款成功之日起 ",[39,471,472],{},"30 天内","，若客户证明因技术不兼容等客观原因无法部署，可按 §3 个案审核申请退款",[116,475,476],{},"30 天之后，永久买断不再受理退款（本公司将持续提供主版本号生命周期内的 Bug 修复，参考 EULA §6 维护条款）",[101,478],{},[10,480,482],{"id":481},"_6-不受理退款的明确情形exclusions","6. 不受理退款的明确情形（Exclusions）",[167,484,485],{},"以下情形本公司明确不受理退款：",[113,487,488,491,494,497,500,503,506],{},[116,489,490],{},"客户违反 EULA 第 4 条（被许可方义务）导致 License 被撤销",[116,492,493],{},"客户提出 Chargeback（向发卡行发起拒付）：本公司将保留追偿权，并立即撤销该 License；详见 §7",[116,495,496],{},"客户的购买金额已通过 EULA §5.4 退款义务豁免条款（如有特别商定）",[116,498,499],{},"Multi-App Add-on 单独购买后退款（必须与主 SKU 同时退款）",[116,501,502],{},"已超过 §2 \u002F §3 \u002F §4 各自时限",[116,504,505],{},"客户基于将本公司 SDK 转售、二次开发并出售给第三方等场景的退款诉求（属严重违反 EULA 第 4.1 条）",[116,507,508],{},"客户基于本公司公开发布的 Roadmap 但未明确承诺时间表的功能延期所提退款诉求",[101,510],{},[10,512,514],{"id":513},"_7-chargeback-拒付争议处理","7. Chargeback \u002F 拒付争议处理",[108,516,518],{"id":517},"_71-客户应优先通过本政策申请退款","7.1 客户应优先通过本政策申请退款",[167,520,521,522,525,526,530],{},"本公司强烈建议客户在对订单有任何疑义时",[39,523,524],{},"优先","通过 ",[307,527,528],{"href":309},[86,529,312],{}," 申请退款，而非直接向发卡行发起 Chargeback。本政策的 §2 \u002F §3 \u002F §4 已为客户提供充分的退款救济渠道。",[108,532,534],{"id":533},"_72-chargeback-触发后的处理","7.2 Chargeback 触发后的处理",[167,536,537],{},"客户若直接向发卡行发起 Chargeback：",[141,539,540,549,552,558],{},[116,541,542,543,546,547],{},"本公司在收到 Stripe ",[86,544,545],{},"charge.dispute.created"," 事件后立即将相关 License 标记为 ",[86,548,177],{},[116,550,551],{},"在 Stripe 平台规定时限内提交订单证据 + 本退款政策 + EULA 条款作为反向证据",[116,553,554,555,557],{},"若 Chargeback 被裁定客户胜诉：License 保持 ",[86,556,177],{}," 状态，本公司不再追偿",[116,559,560,561,565],{},"若 Chargeback 被裁定本公司胜诉：本公司可在 7 天内通过 ",[307,562,563],{"href":309},[86,564,312],{}," 与客户协商恢复 License",[108,567,569],{"id":568},"_73-恶意-chargeback","7.3 恶意 Chargeback",[167,571,572],{},"客户使用本公司 SDK 后再发起 Chargeback、且无合理依据的，本公司保留通过法律途径追偿合同金额、Stripe Chargeback 手续费（USD 15 \u002F 笔）以及合理律师费的权利。",[101,574],{},[10,576,578],{"id":577},"_8-退款申请流程","8. 退款申请流程",[108,580,582],{"id":581},"_81-客户操作","8.1 客户操作",[113,584,585,595,609],{},[116,586,371,587,591,592],{},[307,588,589],{"href":309},[86,590,312],{},"，主题填写 ",[86,593,594],{},"[Refund Request] {订单 ID}",[116,596,597,598],{},"邮件正文必填项：\n",[141,599,600,603,606],{},[116,601,602],{},"Stripe Order ID 或 Receipt 邮件转发",[116,604,605],{},"注册邮箱（与 Stripe Customer 一致）",[116,607,608],{},"退款理由（自由填写，便于本公司改进产品）",[116,610,611,612],{},"选填项：\n",[141,613,614],{},[116,615,616],{},"License Key 后 8 位（便于本公司快速定位）",[108,618,620],{"id":619},"_82-本公司处理","8.2 本公司处理",[15,622,623,636],{},[18,624,625],{},[21,626,627,630,633],{},[24,628,629],{},"步骤",[24,631,632],{},"时限",[24,634,635],{},"责任方",[31,637,638,649,660,671],{},[21,639,640,643,646],{},[36,641,642],{},"邮件回执",[36,644,645],{},"收到申请后 2 个工作日内",[36,647,648],{},"support 团队",[21,650,651,654,657],{},[36,652,653],{},"审核结果",[36,655,656],{},"自回执起 5 个工作日内",[36,658,659],{},"创始人 \u002F 财务",[21,661,662,665,668],{},[36,663,664],{},"执行退款",[36,666,667],{},"自结果邮件起 3 个工作日内",[36,669,670],{},"财务（Stripe 后台执行）",[21,672,673,676,679],{},[36,674,675],{},"退款到账",[36,677,678],{},"Stripe 处理 5–10 个工作日",[36,680,681],{},"客户发卡行",[167,683,684,685,688],{},"合计：从客户提交申请到资金到账，最长不超过 ",[39,686,687],{},"20 个工作日","（含 Stripe 跨境处理时间）。",[101,690],{},[10,692,694],{"id":693},"_9-数据处理与-privacy-policy-联动","9. 数据处理（与 Privacy Policy 联动）",[167,696,697,698,704],{},"退款申请处理过程中，本公司将收集与处理以下数据，详见 ",[307,699,701],{"href":700},".\u002FCyteEditor-Privacy-Policy-and-Cookie-Notice-v0.1",[86,702,703],{},"Privacy-Policy-and-Cookie-Notice-v0.1.md"," 第 3.1 条与第 5.1 条：",[141,706,707,710,713],{},[116,708,709],{},"邮件正文及附件：保存于客服邮箱 6 个月，到期后自动归档",[116,711,712],{},"Stripe Order 元数据：永久保存于 Stripe（受 Stripe 隐私政策约束）",[116,714,715,716,718,719,722],{},"License ",[86,717,177],{}," 状态变更记录：永久保存于本公司 D1 数据库 ",[86,720,721],{},"audit_logs"," 表（合规审计需要）",[167,724,725],{},"退款处理完成后，客户仍享有 Privacy Policy 第 8 章约定的全部 4 法域数据主体权利。",[101,727],{},[10,729,731],{"id":730},"_10-法律合规对照","10. 法律合规对照",[15,733,734,747],{},[18,735,736],{},[21,737,738,741,744],{},[24,739,740],{},"法域",[24,742,743],{},"关联法律",[24,745,746],{},"本政策对应章节",[31,748,749,760,770,781,792],{},[21,750,751,754,757],{},[36,752,753],{},"欧盟",[36,755,756],{},"GDPR Art. 13 \u002F 14 知情权",[36,758,759],{},"本政策 §9",[21,761,762,764,767],{},[36,763,753],{},[36,765,766],{},"Consumer Rights Directive 2011\u002F83\u002FEU 14 天冷静期（数字内容例外）",[36,768,769],{},"§2",[21,771,772,775,778],{},[36,773,774],{},"香港",[36,776,777],{},"商品说明条例 Cap. 362",[36,779,780],{},"§6.1 \u002F §6.7",[21,782,783,786,789],{},[36,784,785],{},"加州",[36,787,788],{},"CCPA Cookie \u002F Sale 知情权",[36,790,791],{},"通过 Privacy Policy §8 关联",[21,793,794,797,800],{},[36,795,796],{},"中国大陆",[36,798,799],{},"消费者权益保护法 七天无理由（数字内容例外）",[36,801,802],{},"§2 已超出最低要求",[101,804],{},[10,806,808],{"id":807},"_11-政策变更通知","11. 政策变更通知",[141,810,811,829,832],{},[116,812,813,814,817,818],{},"本退款政策的实质性变更将提前 ",[39,815,816],{},"30 天"," 通过以下任一渠道通知客户：\n",[141,819,820,826],{},[116,821,364,822,825],{},[86,823,824],{},"\u002Flegal\u002Frefund"," 顶部 banner 公告",[116,827,828],{},"客户注册邮箱发送变更通知邮件",[116,830,831],{},"变更生效前已签发的 License 适用客户付款时刻生效的版本（Grandfathering 条款，与 EULA §10.2 一致）",[116,833,834],{},"客户对变更不接受的，可在变更生效前 30 天内按本政策 §3 申请个案退款",[101,836],{},[10,838,840],{"id":839},"_12-联系与升级处理","12. 联系与升级处理",[15,842,843,855],{},[18,844,845],{},[21,846,847,850,853],{},[24,848,849],{},"渠道",[24,851,852],{},"用途",[24,854,632],{},[31,856,857,871,887],{},[21,858,859,865,868],{},[36,860,861],{},[307,862,863],{"href":309},[86,864,312],{},[36,866,867],{},"退款申请 \u002F 一般咨询",[36,869,870],{},"2 工作日回执",[21,872,873,881,884],{},[36,874,875],{},[307,876,878],{"href":877},"mailto:billing@cyteeditor.com",[86,879,880],{},"billing@cyteeditor.com",[36,882,883],{},"财务对账 \u002F 发票补开",[36,885,886],{},"3 工作日",[21,888,889,897,900],{},[36,890,891],{},[307,892,894],{"href":893},"mailto:founders@cyteeditor.com",[86,895,896],{},"founders@cyteeditor.com",[36,898,899],{},"升级处理（仅在 support 渠道审核驳回后客户仍有异议时使用）",[36,901,902],{},"5 工作日",[167,904,905],{},"升级处理：客户对 §3 审核结果不满的，可向 founders 邮箱提出再审请求，本公司创始人将在 5 个工作日内重新评估。再审结论为最终结论。",[101,907],{},[10,909,911],{"id":910},"_13-律师审核-checklist上线前必勾","13. 律师审核 Checklist（上线前必勾）",[141,913,916,926,932,938,944,950,956,962,968],{"className":914},[915],"contains-task-list",[116,917,920,925],{"className":918},[919],"task-list-item",[921,922],"input",{"disabled":923,"type":924},true,"checkbox"," §2.1 第 (3) 条\"激活实例数 ≤ 1\"的判定边界与本公司 License Server 实际能力对齐",[116,927,929,931],{"className":928},[919],[921,930],{"disabled":923,"type":924}," §3 各情形受理 \u002F 不受理边界经创始人最终确认",[116,933,935,937],{"className":934},[919],[921,936],{"disabled":923,"type":924}," §4.2 续费扣款 7 天退款窗口与 Stripe Subscription Refund Window 默认值一致",[116,939,941,943],{"className":940},[919],[921,942],{"disabled":923,"type":924}," §6 Exclusions 是否符合 EU Consumer Rights Directive 数字内容例外条款",[116,945,947,949],{"className":946},[919],[921,948],{"disabled":923,"type":924}," §7 Chargeback 追偿条款是否经香港律师确认可执行",[116,951,953,955],{"className":952},[919],[921,954],{"disabled":923,"type":924}," §10 法律合规对照表所引用法条均为现行有效版本",[116,957,959,961],{"className":958},[919],[921,960],{"disabled":923,"type":924}," §11 30 天通知期 + Grandfathering 条款与 EULA §10.2 文字一致",[116,963,965,967],{"className":964},[919],[921,966],{"disabled":923,"type":924}," §12 三个邮箱别名均已在 Google Workspace 后台开通并接收测试邮件成功",[116,969,971,973,974,977],{"className":970},[919],[921,972],{"disabled":923,"type":924}," 本政策与 EULA §5.3 \u002F Privacy Policy §3.1 §5.1 §8 §13 \u002F Webhook Spec §7.2 \u002F Resend ",[86,975,976],{},"refund-confirmed.html"," 模板四方文字一致",[101,979],{},[10,981,982],{"id":982},"草案修订日志",[15,984,985,998],{},[18,986,987],{},[21,988,989,992,995],{},[24,990,991],{},"版本",[24,993,994],{},"日期",[24,996,997],{},"变更摘要",[31,999,1000],{},[21,1001,1002,1005,1008],{},[36,1003,1004],{},"v0.1",[36,1006,1007],{},"2026-05-26",[36,1009,1010],{},"初稿；13 章 + 律师 Checklist；与 EULA §5.3 \u002F Privacy Policy \u002F Webhook Spec §7.2 四方衔接闭环",{"title":1012,"searchDepth":1013,"depth":1013,"links":1014},"",2,[1015,1016,1022,1027,1032,1033,1034,1039,1043,1044,1045,1046,1047,1048],{"id":12,"depth":1013,"text":13},{"id":105,"depth":1013,"text":106,"children":1017},[1018,1020,1021],{"id":110,"depth":1019,"text":111},3,{"id":138,"depth":1019,"text":139},{"id":164,"depth":1019,"text":165},{"id":200,"depth":1013,"text":201,"children":1023},[1024,1025,1026],{"id":207,"depth":1019,"text":208},{"id":295,"depth":1019,"text":296},{"id":330,"depth":1019,"text":331},{"id":351,"depth":1013,"text":352,"children":1028},[1029,1030,1031],{"id":355,"depth":1019,"text":356},{"id":397,"depth":1019,"text":398},{"id":439,"depth":1019,"text":440},{"id":457,"depth":1013,"text":458},{"id":481,"depth":1013,"text":482},{"id":513,"depth":1013,"text":514,"children":1035},[1036,1037,1038],{"id":517,"depth":1019,"text":518},{"id":533,"depth":1019,"text":534},{"id":568,"depth":1019,"text":569},{"id":577,"depth":1013,"text":578,"children":1040},[1041,1042],{"id":581,"depth":1019,"text":582},{"id":619,"depth":1019,"text":620},{"id":693,"depth":1013,"text":694},{"id":730,"depth":1013,"text":731},{"id":807,"depth":1013,"text":808},{"id":839,"depth":1013,"text":840},{"id":910,"depth":1013,"text":911},{"id":982,"depth":1013,"text":982},"md",{"updatedAt":1007,"version":1004},{"title":5,"description":1012},"legal\u002Frefund","QkfIP0PCie1C4v46bBXPJtjnGX7_JsweM97E5LXesvo",1782746923711]